Delivery Information UK, EU & United States
UK Delivery at a glance...
1) ALL Orders £50 or over - FREE DELIVERY.
2) Some products may be FREE delivery from £00, this will be indicated
on the site.
3) Orders up to £50 - First Class. Average cost £2 - £4 dependent
on product weight.
4) Next Day Delivery - Clients can upgrade to this on the 'Order Confirmation'
page.
All the above details are clearly displayed to the user on the 'Order Confirmation'
page at checkout.
Delivery in detail...
Standard Delivery UK (default)
First Class, Royal Mail. Normally delivered 1-3 business days.
Next Day Courier (UK Only) (optional)
APC Express Logistics or Royal Mail Special Delivery (this will be at our discretion).
Delivered next working day by 3pm or 1pm respectively. Parcels will require
a signature. Orders received by 3pm weekdays will be dispatched that day. Next
day courier orders received on a Friday will be delivered to you the following
Monday (unless received after 3pm in which case they will be dealt with on Monday
for delivery to you on Tuesday). Next day courier orders received on Saturday/Sunday
will be dispatched on the following Monday for delivery to you on Tuesday. Next
day courier may take an extra working day during very
busy periods eg: Christmas.
International Delivery (EU & USA)
Air Mail Signed For. Allow up to 1-10 business days for delivery. Postage costs
will be clearly displayed on the 'Order Confirmation' page. Postage is calculated
on weight (this is a fairer system). Average postage costs are normally £4.00 to £8.00. If shopping in Euros the exchange rate (GBP to Euros) on the site
is updated live on a regular basis.
Free Delivery (UK Only)
Orders qualifying for free delivery will normally be sent by Royal Mail Second
Class. (Orders over 2kg will be sent by private courier or Royal Mail Tracked
and delivered 1-4 business days). Normally delivered 2-3 working days. All
orders are sent free delivery if your order value exceeds £50.00. If required, you will have the option to upgrade Free Delivery
to next day courier on the order confirmation page.
What Will it Cost?
All postage charges will be displayed on “order confirmation” page prior to entering your credit card details. The option of next day delivery can be selected on this page.
First Class
All postage is calculated on product weight (this is a fairer system) and clearly displayed to the user. Postage for a single small product may cost just £0.65, most of our regular customers find the average cost is just £2.00 to £4.00.
Next Day Courier
Up to 0.5Kg parcel weight £4.60, up to 1Kg parcel weight £5.88, up to 5Kg parcel weight £6.46.
Daily Cut Off Times for deliveries
Monday to Friday we will process and dispatch orders received up to approx 3.30pm.
Mail is collected from us every day at this time. Orders received after this
time will be processed and dispatched the following business day.
Orders not Delivered
Parcels will be returned to your Royal Mail local depot if you are not in to
accept the goods. After 2 weeks of non-collection from your local depot they
will be returned to us. A card will be left by Royal Mail to say a delivery
has been attempted and where to collect the package from. ID will be required
to retrieve your goods. Next day courier will attempt a second and final delivery
if the first attempt was unsuccessful. They will then return the goods to us.
Bodycare2000 will not be liable for a non-delivery of an order if such non-delivery
is caused by a third party eg: Royal Mail or private courier. Plus, Bodycare2000
will not be liable for third party industrial disputes. To have the goods re-dispatched
please call 08702 364 123 to arrange for another delivery.
Out of Stock Orders (back orders)
Approx 98% of all orders are fulfilled immediately. However, any items on your
order that are out of stock will be sent by Royal Mail under seperate cover
as soon as they are back in stock, normally 3-5 business days.
Credit/Debit Card Security Checks
For orders over £200 we may make card security checks
prior to despatching the goods to you. These checks are vital to protect both
the customer and merchant against credit card fraud. The check will normally
take 1 business day.
Bank/Public Holidays
Please remember to add on a day to your expected delivery time during Bank Holiday
periods as we will be closed. Eg: Orders received on a Bank Holiday Monday will
not be processed and dispatched until the Tuesday of the same week. A notice
will be posted on the site just before the basket page relating to delivery
times for extended breaks, eg: Christmas/New Year/Easter etc.
Damaged Orders
All orders leave our premises in perfect condition and are checked by an extra
member of staff. However, in the unlikely event that your order is received
damaged please accept our apologies and observe the following: Call and inform
us of the damage. Send the damaged goods back to us 'Royal Mail Signed For'.
On receipt of the damaged items we will re-dispatch new goods.
Packaging Materials
Where possible we will always use recycled packaging materials when sending
goods to you.
For further advice
T: 08702 364 123 E: customerservices@bodycare2000.com
