Returns

• To obtain a return note for your order please enter your order number and email address in the fields below and click on the 'Send Returns Note' button.

Order Number:	eg 023148
Email Address:

• A Returns form will be sent to your email inbox. Print off the returns form and Re-package the goods enclosing the completed form. Goods cannot be returned without this completed form.
• Take your parcel to any Post Office. We recommend using the Royal Mail 'Signed For' service. This service will ensure that delivery to us is recorded/logged.
• If you are returning any goods please inform us by email prior to dispatching the goods back to us.
• Refunds may take up to 28 working days. However, in practice monies are usually refunded to your account within 1 working day. Please note: It may take up to 5 working days for the refund to appear as cleared funds in your credit/debit card account.
• Please Note: A full refund can be given if the goods are cancelled by email within the 7 day cooling off period which starts on the day after you sign for delivery of the goods. We reserve the right to apply a 12% service/handling charge to refunds if you cancel the order after the 7 day cooling off period. Postal charges will not be refunded. Goods cannot be exchanged/swapped, all goods must be returned and new products re-ordered.
• Buy with confidence. No Quibble Electrical Returns Policy. If a genuine fault develops with your electrical product within the first year, from date of purchase, please observe the following: Print off a Returns Note as described above. Return the product to us enclosing the Returns Note and a contact telephone number. On receipt of your faulty product we will despatch a new product to you by return. It's simple!
• For further help call: 08702 364 123. E: customerservices@bodycare2000.com